1. The service

Family lawyer Availability provides a public directory of family lawyer intake information. The service allows subscribed family law practices to publish practitioner profiles, intake status, regions, funding options, case areas, languages, and contact details. Practices include law firms, independent barristers and solicitors, and specialist family mediation practices. Each practitioner must accurately describe their professional role and services.

The service is a directory and availability tool only. It does not provide legal advice, does not recommend or rank lawyers by quality, does not guarantee that a lawyer can act, and does not create a lawyer-client relationship between any visitor and the platform.

2. Practice authority

A person who creates or uses a practice account confirms that they are authorised to act for the practice named in the account. The practice is responsible for every action taken through its account and for controlling access by its staff or representatives.

The practice must keep account details secure and must promptly update login access if staff leave, roles change, or the practice believes the account has been accessed without authority.

3. Practice listing responsibilities

The practice is responsible for the accuracy, completeness, and legality of all information it publishes, including lawyer names, practice name, office location, region, suburb or town, phone numbers, email addresses, website links, funding options, case areas, languages, lawyer availability, and logos.

The practice must only publish information it is authorised to share. The practice must not publish confidential, privileged, misleading, deceptive, defamatory, unlawful, or unauthorised information.

4. Intake status and 7-day updates

Each listing must be reviewed and updated at least every 7 days. If a listing is not updated within 7 days, the service may hide it from public search, mark it closed, or treat it as unavailable until the practice updates it.

The practice should update a listing immediately if a lawyer stops taking new matters, moves to a waitlist, changes funding availability, changes contact details, or leaves the practice.

5. Verification and trust indicators

A practice may receive a verified practice indicator once it has confirmed control of its account email address and completed the basic practice profile details needed for the directory.

A website is not required for verification. This allows sole traders and smaller practices without a website to use the service. Practices that have not verified their account email or have not completed the required practice profile details may not receive the verified practice indicator or appear in verified-only public search.

Verification checks are administrative trust signals only.

Verification is not an endorsement, legal accreditation, legal aid approval, practising certificate confirmation, quality guarantee, pricing guarantee, or guarantee that a lawyer is available or suitable for a visitor's matter.

6. Subscription, trial, and billing

The subscription starts with a 15-day free trial. Unless cancelled before the trial ends, it continues at NZ$50 per month for one practice with unlimited lawyer profiles and multiple offices. All offices must belong to that same legal practice, with the same business name and management. Independently owned practices require separate subscriptions, including those sharing a brand or office space.

Billing is processed by Stripe. The practice is responsible for maintaining accurate billing details and sufficient payment authority. If payment fails, the practice portal may be restricted and listing management may be suspended until billing is resolved.

The practice can manage or cancel the subscription through the billing portal where available. Cancellation stops future billing but does not automatically remove legal obligations that arose before cancellation.

7. Public directory use

Public visitors may use the directory to find family law practices and lawyers who have published availability information. Directory information is a starting point only.

Visitors should contact the practice directly to confirm availability, conflicts, fees, legal aid eligibility, urgency, deadlines, scope of work, and whether the practice can act.

8. Acceptable use

Users must not interfere with the service, attempt unauthorised access, scrape the service at scale, upload harmful material, impersonate another person or practice, or use the service in a way that breaches professional duties, privacy law, consumer law, court rules, or applicable law.

Practices must not imply specialist accreditation, legal aid approval, professional status, or jurisdictional authority unless the practice and lawyer are entitled to make that representation.

Requirements may differ between New Zealand and Australian states or territories. Practices are responsible for ensuring their listings comply with professional, advertising, privacy, and consumer obligations in each jurisdiction where they practise or publish availability.

9. Availability and changes

The service may be updated, changed, suspended, or discontinued from time to time. Features may change as the app develops, including verification, billing, listing display, search filters, and practice portal tools.

10. Limitation of responsibility

To the extent permitted by law, the platform is not responsible for loss arising from inaccurate practice listings, stale intake information, visitor reliance on directory information, unavailable lawyers, payment provider issues, third-party services, or temporary service interruption.

Nothing in these terms limits rights that cannot legally be excluded.

11. Contact and disputes

Questions about a particular listing should be directed to the practice that published it. Questions about platform access, billing, privacy, or account data should be directed to the app operator at support@findfamilylaw.co.nz.

1. Information collected

The service may collect practice account details, login email address, practice name, country, region, office details, optional website details, practice logo, optional registration or practice details supplied by the practice, subscription status, billing reference identifiers, and account activity needed to operate the practice portal.

The service may also collect lawyer listing information supplied by practices, including lawyer names, practice association, profile introductions, contact details, websites, regions, suburbs or towns, funding options, case areas, languages, intake status, listing freshness dates, and notes supplied for publication.

2. Public listing information

Information entered into lawyer listings may be displayed publicly. This can include practitioner names, roles, services, introductions, practice names, logos, regions, areas, phone numbers, email addresses, website links, practice areas, funding options, languages, intake status, and last-updated indicators.

Practices must only publish personal information and contact details they are authorised to share publicly.

3. How information is used

Information is used to create and secure practice accounts, verify email addresses, operate the public directory, display lawyer availability, maintain listing freshness, manage subscriptions, process password resets, prevent misuse, diagnose technical issues, and communicate with practices about account or service matters.

4. Service providers

The service uses Firebase for hosting, authentication, database, file storage, and related infrastructure. The service uses Stripe for payment processing, subscription management, billing portal access, and billing status updates.

Firebase and Stripe process information under their own security, privacy, and data processing terms. Payment card details are handled by Stripe and are not intended to be stored directly by the app.

5. Authentication and security

The service uses authenticated practice accounts, email verification, Firebase security rules, and restricted billing access. Practices are responsible for using secure passwords, controlling staff access, and notifying the operator if they believe an account has been misused.

No internet service can be guaranteed completely secure. The service will continue to improve security controls as the product develops.

6. Data sharing

Public listing data is shared with visitors through the directory. Account, authentication, storage, and billing information may be processed by service providers needed to operate the app. Information may also be used or disclosed where required by law, to protect the service, to respond to security issues, or to resolve billing or account disputes.

7. Access, correction, and removal

Practices can update or delete lawyer listings from the practice portal. Practices should correct inaccurate listing information promptly. Requests about practice account information, account closure, or data handling should be sent to the app operator at support@findfamilylaw.co.nz.

8. Retention

Account, listing, subscription, and technical information may be retained while an account is active and for a reasonable period afterward for billing, security, dispute resolution, backup, audit, and record-keeping purposes, unless a longer or shorter period is required by law.

9. Public visitors

Public visitors can browse listings without creating a practice account. The app may still process basic technical information needed to load, secure, and improve the service.

10. Changes to this policy

This policy may be updated as the service changes, including changes to hosting, payment processing, verification, analytics, or security features. The updated date will be changed when material updates are made.

11. Contact

Privacy questions, correction requests, account closure requests, or data handling enquiries can be sent to support@findfamilylaw.co.nz.